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ConnectWell Usage Policy

Overview

Overview

ConnectWell provides affordable wireless internet access and mobile hotspot devices to eligible homeschooling families, educational nonprofits, and learning pods. This service is designed to support learning, connection, and equitable digital access.

What’s Included

  • A mobile hotspot device (based on your selection)
  • Unlimited wireless internet for $20/month
  • Device setup support and technical assistance

Who May Use the Service

  • Only the household or organization that applied
  • Service must be used in alignment with U.S. law and this policy
  • Households may share the connection with members living at the same address

Acceptable Use

ConnectWell service may be used for:

  • Educational content and virtual classes
  • Household web browsing and communications
  • Accessing family resources, health portals, and community information
  • Personal use that does not violate U.S. law or network abuse policies

💡 Normal household internet activity is allowed. We trust you to use this access responsibly and in support of your family or educational mission.

Prohibited Use (see full Prohibited Use Summary)

  • Resale or commercial redistribution of the service
  • Use of VPNs, torrents, or masking tools to bypass controls
  • Tampering with or reselling the device
  • Any activity that violates local, state, or federal law

Misuse Consequences

Abuse of the service or device may lead to:

  • Suspension or permanent deactivation of the account
  • Requirement to return the device
  • Possible reimbursement for damaged or lost hardware

Third-Party Terms & Network Use

As part of the ConnectWell program, internet service is provided through a mobile wireless network. All users agree to abide by the terms of our network partner, which include: 

By participating in ConnectWell, you agree to these terms in addition to the ConnectWell Usage Policy.

Support

For setup help, tech issues, or questions:

📧 connectwell@lovewellspent.org