Overview
The ConnectWell internet service is intended for personal, educational, and lawful household use. You are welcome to use the service for online learning, communication, and daily digital needs — as long as the use does not violate the terms outlined below or any applicable laws.
Prohibited Activities
ConnectWell service must not be used for:
- Reselling or redistributing the hotspot device or internet connection
- Using VPNs, proxies, or masking tools to bypass network restrictions or disguise usage
- Torrenting, peer-to-peer file sharing, or illegal downloading of copyrighted material
- Hosting servers or operating commercial services on the network
- Tampering with, unlocking, or reprogramming the hotspot device
- Using the service in ways that violate local, state, or federal law
-
Any activity that causes excessive bandwidth consumption that disrupts service for others
(We define this as sustained high-volume usage unrelated to learning or household activity)
What’s Allowed
To be clear — the following are allowed:
✔️ Streaming educational content (e.g., YouTube tutorials, online classes)
✔️ Email, web browsing, and family communications
✔️ Accessing healthcare, government, or social service portals
✔️ Streaming entertainment in moderation (e.g., for downtime or shared family use)
✔️ Light gaming or app use that doesn't interfere with normal service for others
Violations May Result In:
- Temporary or permanent suspension of service
- Request to return the device
- Loss of eligibility for ConnectWell or other Love Well Spent programs
- Potential billing for unreturned equipment
For further details on acceptable network behavior and mobile service limitations, please refer to:
T-Mobile Acceptable Use Policy
Questions?
If you're unsure whether something is allowed, we’re happy to help:
📧 connectwell@lovewellspent.org